Welcome from
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IT Services (Who we are & how to get help)
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Accessing your IT resources (login account and home space)
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Key IT systems (Unity, E-Mail, e-Vision, Blackboard)
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IT facilities (Printing, cashless catering, software downloads)
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Other IT services & computer security
Who we are
Information Technology & Communication Services (ITaCS) provides IT services to meet the teaching, learning, research and business needs of the University. Applications Services Infrastructure Services Client Services
How to get help
o Open 8.30am to 5.00pm Mon – Thurs (4.30pm Fri) o Telephone: 01642 34 (2220)
o Email Support:
[email protected] o Web support http://ithelp.tees.ac.uk o Out of Hours Support (OOH): 0808 168 7145 or 0191 204 8888
Where to get help Athena Building Ground Floor Reception Desk Centuria Building 1st Floor Room H1.02
Clarendon Building 2nd Floor Room CL2.51 Europa Building 1st Floor Room IT1.13 Stephenson Building 1st Floor Room IC1.48
Accessing your IT resources o Getting started: o Where to collect your Teesside University Smart Card (TUSC) o Manage your login o Saving and printing your work
Your login account 1)
Change your password by going to https://mylogin.tees.ac.uk/
2)
Register Your security details. Change your password. Self Service Password Recovery Register for MyPrint services
Cancelling or Replacing a TUSC Card You can cancel your TUSC card and obtain a replacement from https://mytusc.tees.ac.uk/ (free for name changes or if your TUSC card is damaged and not functioning correctly; otherwise £5)
Your Home Space o You are provided with network storage space which must be used to save your work
o When you login to a University computer your Homespace is shown as network drive labelled as U:\
Student E-mail The University’s official channel of communication is your student e-mail account. You should check your University mailbox frequently to see if there is important mail for you
Browse to http://mymail.tees.ac.uk
Login with your student username and password.
You have just under 50 Gb of space available for your mailbox so you should manage it by deleting old and unwanted messages on a regular basis.
Printing - MyPrint Register your Teesside University Smart Card (TUSC): o Browse to https://MyTUSC.tees.ac.uk to register your card.
o Wait 30 minutes before using your card for the first time
How to top-up your credit: Credit can be added at Credit Stations across the campus or purchased online from www.tees.ac.uk/payonline Note: On-line top-up is not available until 24hrs after registering. How much? Printing costs are available from https://myprint.tees.ac.uk
MyPrint Mobile MyPrint Mobile allows you to submit print jobs remotely using your own desktop PC or wireless device (laptop, iPad, smartphone etc.) providing you have both an email client and internet access.
e-Vision Online student administration service: http://e-vision.tees.ac.uk Students can: • Apply, Register and Re-enrol • Edit your details • Confirmation of attendance (SLC) • Graduation Ceremony • Council Tax Certificate • Enrolment letters • Results and Assessments • Request/Receive a CAS Number for renewing your VISA • Passport/Visa information (overseas students)
e-learning@tees (Blackboard) Is the University Online Learning Environment. Your Course, Lecture & Tutorial information should be on this site
Browse to http://eat.tees.ac.uk
Please login and check your course module list as soon as possible, If any modules are missing please speak to your Service Desk.
Blackboard Mobile Learn Access your course anytime, anywhere You can: View Content View Announcements Use the Discussion Board, blogs and journals This app is free.
Unity Information from the University intranet portal - http://unity.tees.ac.uk Select the “Resources” link for access to: •
E-Learning@tees, eVision, Your Email, Your University Homespace (U: Drive)
Select the “My University” link for access to: • Library Summary, Location Timetables, My TUSC, My Details, Software Downloads
Cashless Catering Register your Teesside University Smart Card (TUSC) o Browse to https://MyTUSC.tees.ac.uk to register your card.
o You need to wait until the next day to use your card.
Cashless can be used at any Café and Coffee point at either Campus. More details http://www.tees.ac.uk/sections/stud/handbook/catering.cfm
How to top-up your credit: Credit can be added online from www.tees.ac.uk/payonline and select ‘Make a Cashless top-up’. Note: Online top-up will be available from 08:00 on the day following registration. Credit balances are not transferrable between Cashless and MyPrint accounts.
Software Downloads A free copy of Microsoft Office 365 Pro Plus is available to all Teesside University students. Full instructions are available on IT Self Help site: http://ithelp.tees.ac.uk
Virus Protection
We recommend that a free copy of this software is installed. However only one version should be installed on any one computer.
Other available IT services From any Service Desk you can get help with the following: • Wi-Fi (Eduroam) - all staff and students have access to Wi-Fi on campus • Laptops & Mobiles - we can support the use of mobile equipment • Loan Equipment - limited course-related equipment may be available for short term loans • AV support – we may be able to support audio-visual equipment Also available: • http://ITHelp.tees.ac.uk Self Help
Computer security o REMEMBER to logout when you leave
o NEVER let other people use your account o IT Policies o Personal Pictures, Music & Movies must not be downloaded or saved onto your homespace.
IT Checklist: In your first few days at University we recommend you do the following checks: Collect your TUSC (Student Card) and IT login details. Can you Login to a computer? Can you find your University Homespace? Have you changed your password to something you can remember? Have you registered on the MyPrint System? Have you registered on the Cashless Catering System?
Can you access your University E-mail account (MyMail)? Can you login to Blackboard? Can you see the Modules your studying?
Other Useful Information IT Help Centre http://ithelp.tees.ac.uk Self Help Fresher's Site http://www.tees.ac.uk/freshers/ Helping you get ready for your time at Teesside
Any Questions?
This presentation is available on our IT Help Centre: http://ithelp.tees.ac.uk Self Help
